Politique d'expédition

The delivery options for customer's destination are displayed at checkout

Depending on the location, our orders can be delivered by different operators like USPS, DHL, UPS, FedEx, DPD, and national postal operators. 

SHIPPING SERVICE

Standard

9.9$

Order over $79

Free

DELIVERY TIMES

 

Handling Time

Shipping Time

Non-customized products

2-5* business days

10-15* business days

customized products

2-3 Week

10-15* business days

*Please note that estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. And we will keep you updated with the latest news. Please feel free to contact us at service@hkxsc-sauna.com if you have any questions.

Order tracking 

You will get an email with tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

Rush orders, Gifts and Holidays

If you want to receive the order by a certain date, please let us know by filling in the field "order note" during the checkout or at support@velvetcuffs.com. We will let you know if it’s possible. If yes, we do our best to ensure that you receive your order on time.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Repeated Shipping

  •  If a customer didn’t pick up a parcel in time, and it was sent back to us, a customer will have to pay additionally for the second shipping, after which we will send it again;
  • If a customer didn’t pick up a parcel on time, it was sent back to us and a customer refuses to arrange the repeated shipping or we get no reply (within 60 days since we received it back), the order gets annulled with no refunds.

Please note:

  • We're not responsible for packages that has proof of delivery and or signed for. This includes delivery confirmation that verifies the item was delivered at a specific date and time, information that is accessible through the tracking system. It is the customer's responsibility to ensure a secure delivery location and to retrieve the package once it has been delivered.
    If you believe your package is missing, please contact delivery service directly and dispute a case with them;
  • Any packages destroyed by UPS, USPS, Fedex or any other delivery services due to no delivery or no response from the receiver will not be refunded;
  • In cases where a package is returned due to an insufficient address, rejection, or any reason not caused by our error, please contact us immediately. We will not automatically reship your order, and refunds are not available in these situations. Providing accurate shipping details and timely communication is crucial.
  • Shipping costs are not refundable.